Returns & Cancellations
Returns - Information you need to know
We’ve taken lots of care to select and set-up our products for sale via our website; because getting things right first time is really good news for us and you alike. Helping you to deliver safety and value for your organisation relies on us being efficient and reliable - and that’s incentive enough for us.
When you have carefully ordered your products via our website, we’re confident you’ll receive the items you ordered that are fault free and undamaged.
However, in clearly setting out our returns policy below, our aim is to give you the information you need to help answer any questions you may have about returning incorrect or unwanted goods.
No goods should be returned to us without first obtaining a Returns Merchandise Authorisation (RMA) number.
Please contact us on 0800 193 0161 or via email to firstname.lastname@example.org to request your RMA number.
Incorrect goods supplied by us
If you receive Goods which do not match those ordered, you should contact us within 7 days to arrange collection and return. SpillBuyer.com is responsible for paying both the collection and replacement shipment costs. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used when the Goods were purchased. Refunds and replacements will be issued upon our receipt of the returned Goods.
Faulty or damaged goods
If any Goods purchased have faults when they are delivered, you should contact us within 7 days to arrange collection and return. SpillBuyer.com is responsible for paying collection costs. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned Goods, the price of the Goods, as paid, will be refunded through the payment method used when the Goods were purchased.
If any Goods develop faults within their warranty period, you are entitled to a repair or replacement under the terms of that warranty
If Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, such damage should be reported to us within 7 days and collection and return can be arranged. SpillBuyer.com is responsible for paying collection costs. You will be given the option to have the Goods replaced (if available) or to be refunded through the payment method used when the Goods were purchased. Refunds and replacements will be issued upon our receipt of the returned Goods.
Consumer rights – 14 day cooling off period
If you have purchased Goods as a consumer, you have the right to cancel your order at any time within 14 days, beginning on the day after you received the Goods. You must notify us in writing and you are responsible for returning the goods to us at your own cost and risk. Goods must be returned in the same condition you received them in. Upon receipt and inspection of the returned goods we will process your refund as soon as possible (within 7 days). We will refund the price of the product and the original delivery charge in full, but not the cost of you returning the Goods to us.
No quibble approach to business customers
If the Goods have been despatched or have reached you, but you decide that they are no longer required, the Goods can be returned to us within 30 days of receipt. Goods can only be returned for this reason if their packaging remains unopened and the Goods can be re-sold, as new, without any additional work on the part of SpillBuyer.com. You are responsible for the cost of returning the goods to us. Upon receipt of the returned Goods, the price of the Goods, as paid, will be refunded through the payment method used when the Goods were purchased. Your original delivery charge will not be refunded.
- Any credits or refunds will be made only after receipt and inspection of the returned goods.
- SpillBuyer.com reserves the right to levy a 20% handling charge on any goods returned for credit.
- Returned items originally shipped directly from a SpillBuyer supplier warehouse (with the exception of faulty or incorrect goods) may be subject to a restocking fee depending on carriage cost incurred to deliver and to collect unwanted goods.
Our rights reserved
SpillBuyer.com reserves the right to exercise discretion with respect to any returns under these Terms and Conditions. Factors which may be taken into account in the exercise of this discretion include, but are not limited to:
- Any use or benefit that you may have already had out of the Goods;
- Any characteristics of the Goods which may cause them to deteriorate or expire rapidly;
- The fact that the Goods consist of audio or video recordings or computer software and that the packaging has been opened;
- Any discounts that may have formed part of the purchase price of the Goods to reflect any lack of quality made known to the Customer at the time of purchase.
- Such discretion will only be exercised within the confines of the law.